ORDERING INFORMATION

Shipping Terms

We can send your purchase wherever you want in Australia. We recommend sending it to an address where someone will be there during the day eg. a work address. If the driver cannot find someone at the delivery address a card will usually be left stating that your parcel is ready to pick up.

All prices are quoted in Australian dollars and include GST.
If you have any queries we can always be reached by email, or phone +61 8 83238984.

 

Delivery Within Australia

All orders sent to within Australia will have their shipping costs calculated automatically by our checkout system. Once you have completed the checkout process, you will be advised by email that we have received your order.

Eleaner will only process your payment once your order is ready to send. Small items delivered within Australian Capital Cities will arrive within 2 – 3 working days, please allow up to 5 working days for Country Australia. Express Post options are also available.

Delivery Outside of Australia

Please email us at info@eleaner.com.au with a list of items that you want to order. We will then notify you of shipping charges and payment options

Payment Methods

We accept the following payment options:

Credit Cards (Visa and Mastercard)

Direct Deposit

Bank: CommonwealthBank
BSB: 065-188
Account Number: 10059393
Please clearly indicate your name and order number when you are transferring payment to help us identify the order.

PayPal

Privacy Policy

 

This privacy statement discloses the privacy & security practices for Eleaner. If you feel that we are not abiding by these policies then please contact the Manager by e-mail at info@eleaner.com.au.

Information Collection & Use

Eleaner is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.

Your Information is Secure

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected by the highest security standard in the industry -128-Bit SSL encryption. While on a secure page, such as our order form, the lock icon at the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to this information.

If you have any questions about the security at our website, you can send an email to info@eleaner.com.au.
Web Usage Logs

We record IP addresses to better server our customers and provide us with feedback on the usefulness and accessibility of our content. These records enable us to examine the popularity of each page. We make no attempt to link IP addresses to personally identifiable information.

Cookies

“Cookies” are tiny bits of information that websites use to make your browser remember things such as what items you have added to your shopping cart. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once your browser is closed, the cookie is deleted. Cookies are necessary for the usage of the shopping cart & member areas. Cookies are enabled by default in most modern web browsers. Cookies may be disabled if your web browser’s security options have been set to the maximum possible setting. If you are having trouble adding items to your shopping cart, cookies may be disabled within your browser so it is recommended that you consult your browser’s help section (try pressing F1) to learn how to enable cookies.

Notification of Changes

If in future we decide to change our privacy or security policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.